POLICIES & DISCLAIMERS:
- Shipping Policy
- Return Policy
- Pricing Policy
- Payment Policy
- Collection Policy
- Acceptance of these Policies
Specialized Office Systems, Inc., teams with leaders in the shipping industry including FedEx to deliver your goods quickly and safely. All orders are shipped using the most efficient method including local delivery, regional carrier, or by national carrier such as FedEx. If you would like a specific carrier / method, please be sure to specify that information when placing your order. Please note that expedited shipping costs more. Most orders are shipped within 24 business hours if stocked locally or within 24 hours of receipt of product if not stocked locally or in the rare case of backorders. Custom orders are shipped within 4 – 5 business days of placing / approving the order subject to production lead times. The website freight cost is only an estimation and the actual freight cost of your order will be added to the invoice for that order (lower or higher).
Specialized Office Systems, Inc. is completely committed to your satisfaction. We’re pleased to have the following return policies:
Food Items – Based on federal law, to help ensure a safe food supply, the FDA does not allow us to accept returns of food items (coffee, tea, snacks, etc.).Custom Products (printed products, promotional items, apparel, custom filing products etc.) – Please check your proof (online, by email, or by fax) carefully. Once the proof is approved, its contents are your responsibility so it’s critical that you check all text and design that is presented on the proof carefully and thoroughly. You will also want to pay attention to embroidery and screen printing locations and sizes as the proof size may not match the imprint size and may be adjusted. All promotional products presentations include a section for imprint size so you will want to pay attention to that information as well. If the final product matches what you have approved on the proof, the options are very limited. If the final product does not match the approved proof, we will gladly replace the item with the correct product / information.
Furniture – Please check your layout and parts list carefully. We cannot accept returns on custom designed furniture systems. If there is a problem with the system, we will gladly work with you to develop a solution to the challenge. Please note that these solutions may have additional costs incurred by the client. If the furniture is returnable, we are happy to accept a return, less any restocking fee if applicable.
Software – All Software is sold as is and no returns are accepted. However, if there is a challenge, we will work with you and our programmers to do our best to resolve the challenge. Please read your license agreement and software contract carefully.
Specialized Office Systems, Inc., takes your privacy very seriously. We never sell your information or share it with our partners. Your information is collected simply to facilitate your order and is never shared with outsiders. We may send you special offers and promotions from Specialized Office Systems, Inc. by Email, Fax, or Mail. We may also send on behalf of our partners marketing messages. You may opt out of Specialized Office Systems, inc. marketing messages, partner marketing messages, or both by calling 602-485-0900 or sending an opt out request to [email protected].
We only collect your personal information if you enter it into our website during the check out process. We also utilize Google Analytics to provide us with information on quantity of visitors, but we don’t collect any personal information until you enter it while checking out or give it to us when placing orders. You have the option to create an account while checking out, or you may check out as a guest. If you create an account, it is your responsibility to keep your username and password confidential.
Your payment terms are based on your relationship with Specialized. Customers may pay for their orders via credit card, echeck (ACH) or by mailing a check if they have received terms from our company. In order to receive terms (generally Net 20), you must have an active account with Specialized and show previous payment history along with filling out a credit application. Some orders for products will require a down payment of up to 100% of the expected cost of the job. This includes orders from overseas factories and large opening/unusual orders. Please note, there is currently a convenience fee to pay Specialized by credit card to cover the merchant services fees while echeck is complimentary.
All unpaid balances beyond 20 days are subject to a 18% per year (1.5% per month) interest charge, or whatever the federal or state maximum allowable interest is at the time. Interest may be charged on the first month following the expiration of the 20 day grace period following your invoice date. If Specialized is forced to turn over your account to our collection partner in an attempt to collect outstanding balances, you will be subject to an additional fee for collections, currently 33% of the total outstanding amount, but subject to change based on costs from our outside collections agency. If the matter requires us or our authorized agency to proceed with legal action, you agree to pay all associated court fees and any attorney’s fees (or any other associated fees) as well as the outstanding balance and the initial collection fee. Specialized also reserves the right to 1099 the company, owner/partners/principles of the company should the not pay Specialized for service/products rendered to the company.
By placing an order with Specialized and our related companies, you agree to these policies. Any exceptions must be obtained in writing by a member of our senior leadership team.
ACCEPTANCE OF THESE POLICIES
We appreciate your business. By shopping with Specialized Office Systems, Inc. online or by phone, fax, mail, or by any other method, you agree to the terms and conditions of this document. If you have any questions or comments, please direct your questions to the address below.
We reserve the right to make changes to this document and any of these policies without notice
The section headings are meant to be used as guidance only and are not intended to be all encompassing of the subject matter.
Please call us at 602-485-0900 or send us an email at [email protected] or reach us at our place of business at 19235 N. Cave Creek Road, Suite 100, Phoenix, AZ 85024.